First-time Fix Rate
Technicians who have to leave a job site without finishing the job on the same day run the risk of the customer getting frustrated and going with someone else. There are also multi-days service appointments when the installation process takes more than one day. In both cases the more prepared the field force comes on the customer’s site - the higher are the chances to win the customer’s loyalty.
WIth a Field Service software you receive better visibility regarding which appointments are executed, at what time, what assets and technicians are needed, when they perform service repair or installation.
This app controls in the background what skills and spare parts are necessary to execute this service appointment and assign the proper field technician having spare parts or other equipment needed in his van. And finally you feel more freedom: no need to think about your dispatcher’s experience level, all of them deliver the same results. The system thinks instead.