Public service, energy, and utility industries have a lot in common nowadays. The budgets are always short, regulations are strict, and expectations are high. There's a lot of attention attracted to public services, and no one cares about the depths of the bureaucratic hell one needs to get through to perform a task.
Despite the rapid development of new technologies and services, municipalities seem to have immunity against progress, stubbornly resisting the truth of today: most tasks can be automated. There are countless possibilities to boost efficiency, eliminate paperwork, speed up job completion, and improve customer satisfaction with modern FSM software.
Field Service Management solutions are made to connect the mobile workforce and the office, allow both sides to see one complete picture that's updated in real-time and allows each participant to add a necessary stroke or two. Salesforce Field Service is the tool perfectly suited for challenges of the local government and public services industry.
Field Service is a cloud-based field management solution that can be called an industry-standard by now. It allows you to conveniently manage highly distributed teams of field workers, oversee the performance of contractors, track the supply shipments, and comply with state regulations, all within one application! And if you want to integrate this tool into your business processes - you'll need a reliable Field Service management company.