More than ten years ago, Service Cloud revolutionized the approach to customer support software. Since then, it has remained on top as an industry-standard solution for every company with a significant support representative staff.
When we perform Service Cloud integration and consulting in Prague and other cities of the Czech Republic and even abroad, we gather the clients’ feedback on the product. Except for the overall increase in productivity, they point out these four advantages:
- Everything that happens in Service Cloud stays in Service Cloud. Every interaction with the client is documented and readily available for analysis, meaning that you will have immense possibilities to use this data to develop a tailored marketing strategy.
- Team collaboration is not an extra credit anymore. Your support representatives won’t have to go out of their way to solve a complex problem because it’s possible to do it within the Service Cloud infrastructure.
- Unite all the communication channels in one to minimize the time loss. Emails, messengers, social networks, and chats - there’s a ready-made integration for everything so that your customer support operators won’t have to juggle apps to do their job.
- Self-service is better than no service. It doesn’t mean that understaffing problems are entirely in the past. Yet, some customers will be able to help themselves without building up their frustration while waiting for a support representative to help them during busy hours.