How the customer satisfaction looks like? We believe everything is quite simple – follow the customers’ needs and be ready to change together. Service Cloud is the right helpdesk crm tool for outstanding customer experience. It enables customer service agents to work faster and more productively via any communication channels...
Want to sell more, placing your product at the right place, right time? Salesforce Sales Cloud is lending a shoulder to your salespeople making sales smarter and faster by prioritizing tasks, managing customer relations, finding more leads and closing more deals...
Having a bunch of people on assignment out there in a field at any time? Thinking on where to get the best crm for your manufacturing business? Want to arm your workforce with the ability of 24/7 mobile access to customer orders schedule, details, cases and service routes from any device?..
Service Cloud is greatly improving customer experience delivering trusted customer service from anywhere. Be agile, solving customer issues in a fast and efficient way. Work from any device, any time, any place.
Complete view of a customer helps to resolve issues quickly and with no hustle.
You can reach your customers via any communication tool most convenient for them: phone, sms, WhatsApp, social networks, emails, chatbots or IoT.
Service Cloud boosts your support staff efficiency by up to 35% and reduces customer service downtime by up to 30%.
Сustomers can easily get anwers they need with the help of self-service having access to knowledge articles, account information, and community members. If the answer wasn't found the intelligent chatbots come to play. Finally, if the issue is more complicated Service Cloud escalates it to a live agent. It bolds out complex tasks and smarts up your agents' resources. All issues prioritized and routed by AI.
Salesforce Service Cloud is a platform that aligns service, sales and marketing with a 360 degrees view of each customer. Customers can easily integrate with any back-end system and thanks to AppExchange they can also plugin any pre-built service apps. Agents have access to all the productivity automation tools they need: macros, business process executable diagrams. Supervisors are provided with advanced analytics, monitoring and Salesforce training tools.
The sales process has never been easier than with Sales Cloud customer relationship software.
Sales Cloud gives your sales force the ability to plan, execute, monitor, follow up and report sales at any place anytime.
Salesforce Sales Cloud is integrated with your website. When prospects fill out a form, Salesforce Sales Cloud instantly lists them as leads and routes to sales reps. When reps are ready to follow up, all the data they need is at their fingertips just a mouse click away, so they can dial, email or chat with the customers right then. Your team gains more leads and improves lead conversion ratio by spending more time selling and less time updating records.
Your sales process often has individual features and differs from commonly used paths. With the help of Sales Cloud it can be customized in the exact way you need.
Once your sales team connects with prospects and transacts a sale, Sales Cloud handles complete lead management turning leads into accounts, contacts, and opportunities.
Opportunities conversion through the sales cycle is a quintessential for Sales Cloud. Your team is on top of the hill turning leads into contacts, generating opportunities, and converting them into new sales.
Sales Cloud empowers your team with machine learning and AI tools using your data to bring valuable insights and guidance.
Sales Cloud generate contracts and manage billing. Sales Cloud integrates with your accounting software keeping your reporting up to date. Sales team can plan and forecast, run real time reports, dashboards, drill down on a specific deal.
Sales Cloud integrates with Outlook and Gmail through plug-ins. AppExchange helps you to integrate e-signature and other tools.
Your field service team's efficiency is mission-crucial. Salesforce Field Service relationship management (CRM) software connects with contractors, vendors, customers to deliver an outstanding service.
Significantly improves your field service team productivity.
Orchestrates dispatchers, techs and agents.
Boosts number of service appointments per technician.
Provides a real time map of service appointments and team assignments.
When a work order comes in, dispatchers have entire customer data to improve service margins. AI instantly suggests next best steps. Dispatchers smartly allocate jobs to resources. Built-in tools keep it flexible to traffic conditions or appointment changes. Message customers instantly to keep them informed and ready. Technicians have a complete job view, details and instructions through the Field Service mobile app. Salesforce CRM system makes your team response quick and efficient.
Our Salesforce consulting expertise has a proven history of success, outstanding service and valuable experience. We have provided Salesforce CRM customization and software development since 2014.
Fansfactory is happy to assist you with the help of our business analysts, consultants, engineers and developers. We provide Salesforce in Czech Republic, but not only. The companies from Slovakia, Germany, Netherlands, Austria, Poland, Hungary, Romania and Belgium can benefit from our cooperation.
Implementation of the custom Salesforce solution is an IT-project. We keep our project management platform and project process the most open and transparent to you, sharing MVP updates and project meetings.
We address issues and ensure project success to make sure you’re happy with project results. We stay behind the product offering customer support software updates and consulting advice. Ready to step in and help at any time.
First, we figure out your company's exact needs, goals and specific issues during the interviews. The more we know about your business needs the more effective implementation process will be.
Next, we review your existing business processes and procedures, making proposals to re-engineer them for Salesforce automation.
Finally, we target areas for customizing and software redevelopment, tailoring the Salesforce solution exactly fit to your business specifics, key features and requirements.