All clients of our Salesforce management company report an increase in effectiveness, average task completion speeds, and a lower amount of useless paperwork. And except for that, unique possibilities were discovered and implemented for every business we work with.
Vekra is the leading windows and doors manufacturer in the Czech Republic. The main goal was to implement Salesforce Field Service to coordinate the installation teams better, decrease their time on the road, and improve customer satisfaction. And here are the results:
Automatic service appointments with a job’s estimate duration calculated allowed to give the jobs to accordingly-skilled technicians;
All documentation migrated to field agents’ iPads; no need to print out multiple sheets before every visit and carry them around;
All data is gathered in one place and accessible with a few clicks;
40% fewer dispatchers now easily coordinate the increased number of installation workers.