Window Holding a.s. is a leading manufacturer of windows and doors in the Czech Republic. To ensure an installation is carried out in a timely and accurate manner, Window Holding a.s. implemented Sales Field Service.
A daily work for 140 technicians is planned in the Field Service by a handful of dispatchers. Both printed documents reduction and lower mileage contribute to our sustainable future
Number of dispatchers reduced by 40%
All data about what, who, when and how in one system and up-to-date
Improved reporting of dispatchers' performance
Information about service completion online - faster invoicing
All documentation in iPads, no more emails full of attachments
No paperwork, no administrative mistakes
No documentation printed at the depo before leaving to customers
Required preset scripts - nothing is forgotten
No need to think how skilled a technician is
No estimate of how long the service appointment can take - automated calculation of duration
Preset way of service appointment through the system
Case management - nothing is forgotten
Do you want to improve your field staff performance?
Contact our sales agents to discuss project stages