Address: Nám. 14. října 1307/2 CZ-150 00 Prague Czech Republic

Phone: +420 606638183

Case Study

About the company

VEKRA is a leading manufacturer of windows and doors in the Czech Republic. To ensure an installation is carried out in a timely and accurate manner, Window Holding a.s. implemented Sales Field Service.


A daily work for 140 technicians is planned in the Field Service by a handful of dispatchers. Both printed documents reduction and lower mileage contribute to our sustainable future.

Key benefits:



  • Number of dispatchers reduced by 40%.
  • All data about what, who, when and how in one system and up-to-date.
  • Improved reporting of dispatchers' performance.
  • Information about service completion online - faster invoicing.


  • All documentation in iPads, no more emails full of attachments.
  • No paperwork, no administrative mistakes.
  • No documentation printed at the depo before leaving to customers.
  • Required preset scripts - nothing is forgotten.

Standardized dispatching

  • No need to think how skilled a technician is.
  • No estimate of how long the service appointment can take - automated calculation of duration.
  • Preset way of service appointment through the system.
  • Case management - nothing is forgotten.

Do you want to improve your field force performance?

Contact our sales agents to discuss project stages