Address: Nám. 14. října 1307/2 CZ-150 00 Prague Czech Republic

Phone: +420 606638183

www.vekra.cz

Case Study

About the company

Window Holding a.s. is a leading manufacturer of windows and doors in the Czech Republic. To ensure an installation is carried out in a timely and accurate manner, Window Holding a.s. implemented Sales Field Service.

Challenge

A daily work for 140 technicians is planned in the Field Service by a handful of dispatchers. Both printed documents reduction and lower mileage contribute to our sustainable future

Key benefits:

Dispatchers

 

  • Number of dispatchers reduced by 40%
  • All data about what, who, when and how in one system and up-to-date
  • Improved reporting of dispatchers' performance
  • Information about service completion online - faster invoicing

Technicians

 

  • All documentation in iPads, no more emails full of attachments
  • No paperwork, no administrative mistakes
  • No documentation printed at the depo before leaving to customers
  • Required preset scripts - nothing is forgotten

Standardized dispatching

 

  • No need to think how skilled a technician is
  • No estimate of how long the service appointment can take - automated calculation of duration
  • Preset way of service appointment through the system
  • Case management - nothing is forgotten

Do you want to improve your field staff performance?

Contact our sales agents to discuss project stages