VEKRA is a leading manufacturer of windows and doors in the Czech Republic. To ensure an installation is carried out in a timely and accurate manner, Window Holding a.s. implemented Sales Field Service.
A daily work for 140 technicians is planned in the Field Service by a handful of dispatchers. Both printed documents reduction and lower mileage contribute to our sustainable future.
Number of dispatchers reduced by 40%.
All data about what, who, when and how in one system and up-to-date.
Improved reporting of dispatchers' performance.
Information about service completion online - faster invoicing.
All documentation in iPads, no more emails full of attachments.
No paperwork, no administrative mistakes.
No documentation printed at the depo before leaving to customers.
Required preset scripts - nothing is forgotten.
No need to think how skilled a technician is.
No estimate of how long the service appointment can take - automated calculation of duration.
Preset way of service appointment through the system.
Case management - nothing is forgotten.
Do you want to improve your field force performance?
Contact our sales agents to discuss project stages