Service Cloud

What is Service Cloud

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How the customer satisfaction looks like? We believe everything is quite simple – follow the customers’ needs and be ready to change together. Salesforce Service Cloud is the right tool for outstanding customer experience. It enables customer service agents to work faster and more productively via any communication channels, which improves customer satisfaction and reduces costs.

Please follow the link to see the demo how Service Cloud works:

Key Benefits:

• All the productivity tools in one place with the complete view of the customer which leads to faster issues resolving
• Reach your customers via any communication channel most convenient for them: phone, email, social media, sms, web chat, etc.
• Increase efficiency of your staff by up to 35%
• Reduce customer service requirements by up to 30%
• Customers receive access to Self-Service Portal enabling them to find the information they need

With the help of Service Cloud you will resolve customers' cases faster using the set of tools that provide the data about all your customer's interaction.

Equip your customer service people with Service Cloud and see how fast and easy they will work. It will lead to higher customers' satisfaction and overall productivity.

Set up Service Cloud implementation according to your business needs. Combine communication channels and manage agents' workflow via multichannel routing.  Adjust the rules and queues to automate the maintenance process.