In 2009, Salesforce launched a customer service platform that uses automation features to resolve customer service issues. The name of this platform is Service Cloud. Within a year, the product’s value increased by 20%, and the customer audience grew to 72 000 users worldwide. Since then, this Salesforce service management platform has reshaped the way companies viewed and addressed customer service.
Service Cloud is a client relationship management solution that is supported by Salesforce. This online solution stands for a customer service platform that attends to all customer concerns. Salesforce invented this solution to handle customer service CRM for companies at all levels of user engagement.
At its core, Service Cloud’s design focuses on improving the customer support services and help desk solutions offered by a company as a single solution. The Salesforce Service Cloud platform also allows businesses to monitor consumer activities and provide top-notch assistance at any time of the day.
The key features of Service Cloud include a console, user portals, and comprehensive dashboards. At the same time, the service also provides real-time analytics and statistics on user satisfaction in real-time while offering top-notch knowledge base. . Service Cloud also provides customer service agents the necessary problem-solving tools to resolve issues and provide customized assistance in record time.
Moreover, the features and plug-ins available on Service Cloud make the tool an essential addition to the company’s operations. You can provide high-level solutions with these extra functionalities and harness the full power of this customer service CRM to create the ultimate pleasurable experience for your users.
Please follow the link to see the demo how Service Cloud works: