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We often hear from our prospects: “We have 2 service appointments per day only, we have nothing to optimize”. And they’re absolutely right, at this point no optimization’s needed. The thing is that Field Service isn’t about optimization only. In fact it takes about 10% of the whole Field Service management tool. So what are the major pain points Field Service is aimed to solve? Let us bring the light on this subject.

What is a Field Service Management system? In simple words, it’s the tool that helps to manage the work of the field force in real-time. It solves the complete path of the customer's request, starting from the order to the last mile, i.e. the work of a technician at the customer’s place. It has a number of proven benefits that we would like to comment on in this post in detail..

Wondering how to improve your CRM to get the most out of it? Or still looking for the best one that would be matching your business needs? Or don’t know how to improve your sales performance? We have combined for you the most important measurable and non-measurable CRM metrics to help you optimize your campaigns to achieve the best results.