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Quite often our customers are asking us about the differences between Sales and Service Cloud in order to make the right purchase that would be matching their business needs. We’ve decided to prepare some short functionalities description tour answering most frequently asked questions. Hopefully you can take it as a helpful takeaway.

We have decided to shed the light upon the most frequently asked questions regarding Salesforce implementation. Hopefully our answers will be helpful for those considering purchasing new CRM system.

You’ve decided to implement Salesforce in your organization but don’t know what to start with? From our experience many companies start their Salesforce journey from Sales Cloud deployment. In this article we’re going to cover the basic questions that are frequently asked by the customers considering Sales Cloud implementation. 

What is the biggest challenge about customer service nowadays? The expectations of the customers are often not in line with the goals and requirements of the company. Why? 

The companies tend to lower the service costs by doing predefined repetitive tasks which don’t meet customers’ requirements any longer. The truth is when you provide personalized service its cost is increasing and your margin and profitability are getting down....

What is a Field Service Management system? In simple words, it’s the tool that helps to manage the work of the field force in real-time. It solves the complete path of the customer's request, starting from the order to the last mile, i.e. the work of a technician at the customer’s place. It has a number of proven benefits that we would like to comment on in this post in detail..

We often hear from our prospects: “We have 2 service appointments per day only, we have nothing to optimize”. And they’re absolutely right, at this point no optimization’s needed. The thing is that Field Service isn’t about optimization only. In fact it takes about 10% of the whole Field Service management tool. So what are the major pain points Field Service is aimed to solve? Let us bring the light on this subject.

Wondering how to improve your CRM to get the most out of it? Or still looking for the best one that would be matching your business needs? Or don’t know how to improve your sales performance? We have combined for you the most important measurable and non-measurable CRM metrics to help you optimize your campaigns to achieve the best results.

World-wide changes have turned upside down the boldest expert forecasts. Cutting costs, changing employee work environment, scaling customer service leaves little room for mistakes in your customers’ journey.  Let’s dig deeper into the major trends we’re heading in 2021 on our way to winning customers’ hearts.