For many companies managing a team of technicians or service agents is very complicated task in terms of operational effectiveness. Human factor here is the most crucial bottle neck we’ve experienced. In order to fix the situation Salesforce developed field service management platform called Field Service. It assists with managing mobile workforce and field service operations. With the help of Field Service tool your technical stuff will have complete view of the customer, full context into cases and assets and access to all the information needed to help the customer anytime, anywhere, and from any device.
Please follow the link to watch the demo how Field Service works: