Salesforce Field Service Lightning (FSL) with the new name Salesforce Field Service is an extension of the Service Cloud that offers an all-encompassing and detailed workforce management view. This tool allows companies to monitor and track the location and progress of their employees in the field. The original software was created by Clicksoftware. Eventually, Salesforce acquired the whole company together with the Field service management tool from them in 2019.
In today’s tech world, field service management is a crucial workforce component, especially when you have little control. Companies need a tool to help them manage and curate their teams of technicians and service agents. At the same time, these tools will guide the technicians through complicated tasks to reduce risk and increase the efficiency of operations in the field. So, Field Service software is a recommended addition to the on-field team.
Besides, the human factor among field force is a very tough nut to crack. Not only is human behavior difficult to predict, but unforeseen circumstances can hinder the performance of technicians. Therefore, field service management software can mitigate the human factor by eliminating bottlenecks in the work process.
With the help of the Field Service Lightning app, your company can manage the workforce and provide them with directions to the field, all from a remote location. At the same time, the dispatcher can monitor the task progress in real-time. This tool also showcases detailed information of the client’s assets and gives the dispatchers and service technicians information regarding the operation from all locations and devices.
Please follow the link to watch the demo how Field Service works: