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        Field Service

What is Field Service


For many companies managing a team of technicians or service agents is very complicated task in terms of operational effectiveness. Human factor here is the most crucial bottle neck we’ve experienced. In order to fix the situation Salesforce developed field service management platform called Field Service. It assists with managing mobile workforce and field service operations. With the help of Field Service tool your technical stuff will have complete view of the customer, full context into cases and assets and access to all the information needed to help the customer anytime, anywhere, and from any device.

Please follow the link to watch the demo how Field Service works:

Key Benefits:

  • Boost your field service employee productivity
  • Improve service appointments management
  • Manage dispatchers, techs and agents
  • Increase number of service appointments per technician
  • Get an online overview of service appointment status

With the help of Field Service tool you will have complete visibility on field service operations.  It will enable you to set clear KPI's for your field force and monitor their performance.

With the Salesforce Field Service mobile app, mobile employees and contractors can access knowledge articles, view and update van stock or inventory, and generate service reports from any mobile device, being online or offline.

Refuse from multiple spreadsheets and Outlook calendars.  With Gant Chart built in Field Service you will have access to all data under one umbrella easily viewable and actionable.

Improve your field service with us. Please write us

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