VEKRA is a leading manufacturer of windows and doors in the Czech Republic. To ensure an installation is carried out in a timely and accurate manner, Window Holding a.s. implemented Sales Field Service.
Challenge
A daily work for 140 technicians is planned in the Field Service by a handful of dispatchers. Both printed documents reduction and lower mileage contribute to our sustainable future.
Key benefits:
Dispatchers
Number of dispatchers reduced by 40%.
All data about what, who, when and how in one system and up-to-date.
Improved reporting of dispatchers' performance.
Information about service completion online - faster invoicing.
Technicians
All documentation in iPads, no more emails full of attachments.
No paperwork, no administrative mistakes.
No documentation printed at the depo before leaving to customers.
Required preset scripts - nothing is forgotten.
Standardized dispatching
No need to think how skilled a technician is.
No estimate of how long the service appointment can take - automated calculation of duration.
Preset way of service appointment through the system.
Case management - nothing is forgotten.
Do you want to improve your field force performance?
Contact our sales agents to discuss project stages
