Customer support experience spreads rapidly through social networks in our connected world and a rapid response to a client's request and his positive experience with your support becomes another contribution to your marketing efforts. Salesforce Service Cloud definitely helps you to move your customer service to a higher level.
- make and receive calls within Salesforce
- integrate social networks - be there where your clients are
- reduce customer service requirements by up to 30%
- prefer SMS or chat instead of inefficient phone call
- increase efficiency of your staff by up to 35%